Publish the price
If a rate is not published, a buyer cannot plan. Our per-endpoint pricing, minimums, billing terms and cancellation mechanics are all on the website, in plain language, before you speak to anyone.
About us
An RMM company built by people who carried the pager
ITSupport RMM is operated from Lancaster, Pennsylvania, for managed service providers and internal IT teams across the United States. We build the tool we wanted when we were the ones answering the 2 a.m. call.
Why we started this
Everyone who has run IT service delivery in the United States knows the same three frustrations. Tooling costs grow faster than the accounts they support, because vendors charge for endpoints, technicians and modules separately. Pricing is hidden behind a discovery call, which makes budgeting an exercise in guesswork. And support requests get answered on a different continent, twelve hours after the outage that prompted them.
We built ITSupport RMM to remove those three frustrations specifically. Our per-endpoint rates are published on the Pricing page where anyone, including your competitors, can read them. Technician accounts are unlimited on every plan. Support is staffed during the US business day from a US office, and Professional and Enterprise plans include a 24/7 emergency line.
The product philosophy follows the same logic. An RMM should do a small number of operationally critical things thoroughly — see the fleet, reach the fleet, patch the fleet, prove it — rather than accumulate features that look good in a comparison matrix and go unused in production.
Where we operate
Our office is at 401 W Lemon St, Lancaster, PA 17603. Lancaster sits in a part of Pennsylvania where manufacturing, healthcare, agriculture and professional services all run on lean IT teams, which is a useful place from which to build software for lean IT teams. Platform data for US customers is processed in United States data center regions.
Company facts
- Business: cloud remote monitoring and management (RMM) software, licensed per monitored endpoint
- Office: 401 W Lemon St, Lancaster, PA 17603, United States
- Phone: +1 717 823 6666
- Email: Info@itsupport-rmm.com
- Hours: Monday–Friday, 8:00 AM – 8:00 PM ET, plus a 24/7 emergency line for Professional and Enterprise plans
- Market: United States, with support for organizations operating multi-state and remote workforces
- Billing: credit card, ACH and invoice with purchase orders; W-9 and vendor onboarding documents on request
- Registered entity details and tax identification appear on every invoice and are available on request before purchase
What we will not do
- Quote a price verbally and change it in the contract
- Require a multi-year commitment as a condition of purchase
- Publish customer logos, testimonials or case studies we have not been given written permission to use
- Claim certifications we do not hold — see the disclosure on our security page
- Sell, rent or share your data with advertising networks
How we work
Four operating principles that decide what we build and how we sell.
Say the honest thing
When a competitor fits your requirement better, or when our roadmap does not cover a feature you need, we say so during evaluation. A cancelled subscription in month four costs both sides more than a lost deal in week one.
Automate before adding people
We hold ourselves to the same standard we sell: the platform should reduce human touches. Features that create dashboards nobody acts on are less valuable than features that close tickets without a technician.
Answer the phone
Support is a US-based function with published hours, a real phone number on every page of this website, and an escalation path documented in our SLA.
Our team
The company is run by a leadership group with backgrounds in managed services delivery, systems engineering, platform security and customer support operations. Rather than publishing stock photographs with invented biographies, we would rather you meet the actual person who will handle your account.
Here is who you will deal with in practice:
- A US-based solutions engineer runs your demo and your trial, and is technical enough to answer architecture questions without scheduling a follow-up.
- An onboarding specialist works through your tenant structure, policies and first automations during your first 30 days.
- Support engineers in our published hours, with an emergency line for service-affecting incidents on Professional and Enterprise plans.
- A named technical account manager for Enterprise accounts, who owns your security questionnaires, quarterly reviews and escalations.
If you want to speak with a specific function before purchasing — security, billing, integrations — ask for it by name when you contact us and we will put the right person on the call.
Serving the US market specifically
Coverage across four time zones
Published support hours of 8:00 AM to 8:00 PM Eastern intentionally cover the full business day from Boston to Los Angeles, so a Pacific-time technician is not filing tickets into an empty queue.
US data residency
Platform data for US accounts is processed and stored in United States regions by default, which is often the first question on a healthcare or government-adjacent vendor assessment.
Regulatory literacy
Our documentation speaks the language of HIPAA safeguards, PCI DSS requirements and NIST SP 800-171 practices because those are the frameworks our customers' clients audit against.
US procurement norms
Written quotes for fiscal-year budgeting, purchase orders, ACH payment, net terms for Enterprise accounts and W-9 documentation. No friction between "yes" and a signed order.
American English support
Documentation, reports and support communication are written in US English, which matters when your client's compliance officer reads the report you forward.
Local accountability
A physical US address and a US phone number on every page. If you need to escalate, there is a company here to escalate to.
Come look under the hood
We will show you the console, the audit log, the patch reporting and the pricing, in one 30-minute call. Bring the hard questions.
+1 717 823 6666 · 401 W Lemon St, Lancaster, PA 17603 · Info@itsupport-rmm.com