Alerts become tickets, tickets carry device context, and your reporting stack can query everything through a documented REST API. Integration capabilities are included in Professional and Enterprise at no additional licence cost.
We integrate where it removes manual work. Below is what each category does, described by function rather than by brand, because the specific connectors available to your account depend on your plan and are confirmed in writing before you purchase.
Bidirectional ticket sync: an alert opens a ticket with device, client and diagnostic context attached; closing the ticket acknowledges the alert. Asset records can be pushed so your service desk sees hardware details without switching tools. Where a native connector is not available, email-to-ticket and webhooks cover the workflow.
Read protection status, definition age and detection events into the RMM dashboard so a machine with a disabled or stale agent shows up as a monitoring failure. Deploy or reinstall protection agents through scripted automation when they stop reporting.
Surface backup job success and failure, last successful restore point age, and storage consumption alongside device health, so a failed backup is an operational alert rather than something discovered during a recovery attempt.
Route alerts to email, SMS-capable gateways, and team chat channels through incoming webhooks. Severity-based routing means a full disk on a file server and a laptop reboot notice do not arrive in the same channel.
Console access can be governed by SSO/SAML on Enterprise plans, with group-to-role mapping so joiners and leavers are handled by your identity provider instead of a manual user list.
Pull inventory, patch status, alert history and session logs into your own warehouse or BI tool through the API, or schedule CSV exports. Useful when management reporting is standardized across systems.
Available connectors change as vendor APIs change. Before you purchase, ask us to confirm in writing that the specific product and version you depend on is supported for your plan — we will give you a direct answer, including when the answer is no. Third-party product names, where mentioned anywhere on this site, are trademarks of their respective owners and are referenced solely to describe compatibility. No affiliation, sponsorship or endorsement is implied.
The API is the same interface the console uses, so anything you can see you can automate. Full read and write access is available on Professional and Enterprise; Core includes read-only access.
Subscribe to alert raised, alert cleared, device online/offline, patch job completed, script run finished and inventory change events. Payloads are JSON, signed with a shared secret so your receiver can verify authenticity, and retried with backoff if your endpoint is temporarily unavailable.
Illustrative webhook payload shape. Field names are confirmed in the API documentation provided with your account.
{
"event": "alert.raised",
"severity": "high",
"tenant": "northside-clinic",
"device": {
"hostname": "NC-FILE01",
"os": "Windows Server 2022",
"site": "Main office"
},
"check": "disk_free_percent",
"value": 6.4,
"threshold": 10,
"duration_minutes": 15,
"raised_at": "2026-07-26T14:12:05Z"
}Your receiver maps severity to a ticket priority, uses tenant to select the client record, and attaches the device details so the technician starts triage with context already in hand.
An integration that holds credentials to your ticketing system and your endpoints is a security asset in its own right. These are the controls that apply.
Send the list of tools your workflow depends on and we will confirm what is supported natively, what needs a webhook, and what is not available today.
+1 717 823 6666 · Info@itsupport-rmm.com